The Facilities Team Leader (Soft Services) sits in the Property Services team at Kent Fire and Rescue Service, which manages the service's estate of fire stations and other non-operational buildings. The post runs the helpdesk, leads a remote cleaning team and manages contractors and facilities budgets across all sites. It is full-time, with travel around the county one to two days a week and occasional work outside core hours. Applicants need multi-site facilities and CAFM experience, plus a full clean driving licence.
What the job involves
- Run the Property Services helpdesk, including management of the CAFM system
- Line manage a Helpdesk Officer and a remote cleaning team, including scheduling, shift assignment and absence cover
- Plan, coordinate and communicate deep-clean activities across all sites
- Manage contracts with service providers to ensure safety, compliance, SLAs and KPIs are met
- Carry out site audits of cleaning and maintenance standards and keep asset data accurate
- Work with Procurement to tender new services, including specifications, pricing schedules and bid evaluation
- Manage facilities budgets, monitor spend against contracts and reconcile contractor budgets annually
- Manage equipment and supply needs, including furniture, kitchen appliances, office equipment and cleaning supplies
- Support the Facilities Manager with planned, reactive and compliance works across all sites
- Deliver high-quality customer service to colleagues
- Contribute to a good team atmosphere and positive team dynamic
Experience
- Demonstrable facilities management delivery across a multi-site portfolio
- Previous use of CAFM software
- Experience of leading a team
Skills & knowledge
- Working knowledge of procurement processes and procedures
- Negotiating effectively with contractors and managing customer expectations
- Proficiency in Microsoft Word, Outlook and Excel
- Planning and prioritising workload under pressure to tight deadlines
- Team player with a can-do approach
- Self-motivated, proactive and positive
Checks & eligibility
- Full UK clean driving licence
- Standard or enhanced DBS check
Other
- Understanding of equality, diversity and inclusion in everyday work
Nice to have
- Experience of managing a remote team
What’s offered
- Automatic membership of the Local Government Pension Scheme, career average, with 16.5% employer contribution
- 31 days annual leave in addition to bank and public holidays
- Annual increase of one scale point within grade up to the top of the grade
- Blue Light Card discount scheme
- CSSC Card discount provider
- Employee Assistance Programme
- Family friendly policies promoting work-life balance
- Free parking
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Contact Details:
The Methodist Church in Britain Recruitment Team
