Patient Services Administrator in Esher

Esher Green Surgery, one of four practices in the Bourne Health Partnership, needs a patient services administrator for its administration team. The post centres on scanning and filing documents to patient records, overseeing registrations and deductions, handling patient notes and changes of details, and clinical coding. It also covers private medical administration, screening programme follow-up, baby clinic bookings and reception cover, working alongside GPs, nurses and reception staff. Candidates need telephone skills, Microsoft Office and data protection knowledge.

What the job involves

• Scan and file incoming paperwork onto patient records, checking for duplicates, and assign it to folders for action
• File electronic document transfers into EMIS and assign them within a suitable timeframe
• Oversee all aspects of patient registrations, including the automated system, paper forms, safeguarding alerts and GP2GP note transfers
• Oversee all aspects of patient deductions
• Manage patient notes received from and returned to PCSE, keep EMIS updated on their whereabouts and scan them promptly
• Administer patient changes of details and keep EMIS up to date
• Code medical records as directed by the clinical and pharmacy teams
• Oversee private medical administration and ensure payment is received before work is carried out
• Manage patient screening programmes and contact non-responders to encourage participation
• Oversee and manage appointment booking for new baby checks
• Provide reception and administration cover, including support for QoF and clinical recalls
• Handle patient queries, manage clinical correspondence and support appointment and referral processes

What’s required

Skills & knowledge

• Excellent telephone skills
• Sound verbal communication skills
• Microsoft Office skills
• Confidentiality and data protection knowledge
• Good organisational skills
• Active listening skills

Other

• Professionalism
• Customer and patient focus
• Keeping others informed
• Handling pressure
• Strong team player

What’s offered

• Supportive and inclusive working environment
• Opportunities for development and training
• Chance to contribute to improving patient outcomes
• Flexibility to support work-life balance

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