System Coordination Centre Commander in England

The System Coordination Centre Commander sits within the Integrated Care Board's System Coordination Centre, coordinating urgent and emergency care across the Cluster ICB covering Staffordshire, Stoke-on-Trent, Shropshire, Telford and Wrekin. The post runs the centre day to day, monitoring capacity and demand, spotting deterioration in performance and escalating it. What sets it apart is a rota of 150 hours over four weeks covering 8am to 6pm, seven days including weekends and bank holidays, and line management of centre staff. Master's level education or equivalent senior experience is required.

What the job involves

• Run the System Coordination Centre daily, including continuous monitoring of capacity and demand across urgent, emergency and associated care systems
• Monitor operational, clinical and quality metrics through dashboards to identify deterioration in urgent and emergency care performance and escalating as needed
• Coordinate responses across the Staffordshire & Stoke-on-Trent and Shropshire, Telford & Wrekin ICBs to maintain flow across urgent and emergency care pathways
• Balance risk across the system in times of escalation, working closely with ICB and system colleagues
• Implement national and local guidance, establishing system assurance through clear actions and pre-set targets
• Support the directorate to deliver national and local urgent and emergency care priorities, improving outcomes, operational performance and value for money
• Support the interpretation and implementation of government and organisational policy, developing actions and longer‑term strategic priorities
• Coordinate the day-to-day work of the team, identifying and implementing actions
• Support local and system-wide information, data collation and reporting so system leaders have timely, accurate intelligence
• Line manage centre staff, including recruitment, appraisal, CPD, career development and performance management
• Work a 150-hour, four-week rota across seven days, 8am to 6pm, including weekends and bank holidays

Qualifications

• Educated to master's level in a relevant subject, or equivalent experience working at a similar level in a specialist area
• Membership of a relevant professional body
• Evidence of post-qualifying and continuing professional development

Experience

• Extensive knowledge of urgent and emergency care pathways, processes and provider functions, and national and regional urgent care access targets
• Proven, significant leadership experience

Skills & knowledge

• Understanding of the background to and aims of current healthcare policy, and its implications for engagement
• Appreciation of the relationship between the Department of Health, NHS England, and provider and commissioning organisations
• Providing and receiving highly complex, sensitive or contentious information
• Negotiating with senior stakeholders on difficult and controversial issues, including performance and change
• Presenting complex and sensitive information to large and influential groups
• Analysing complex facts and situations and developing a range of options

Other

• Problem solving and responding to sudden, unexpected demands
• Taking decisions on difficult and contentious issues where there are several courses of action
• Strategic thinking to anticipate and resolve problems before they arise

What’s offered

• Hybrid working under a consistent model across the Cluster ICB, with designated office locations

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