Senior Service Manager in the Care Group at North London NHS Foundation Trust, leading prison healthcare services provided under a subcontract with Practice Plus Group at HMP Wormwood Scrubs and HMP Pentonville. The post covers the financial, operational and clinical performance of several teams, sets service improvement plans and deputises for the Head of Service. The forensic setting, stakeholder management across prison sites and a tactical on-call rota set it apart. Fit depends on a current registration as a health or social care practitioner and a postgraduate qualification.
What the job involves
- Lead the financial, operational and clinical performance of several Care Group teams
- Lead operational delivery of clinical services and contribute to strategic planning and service development
- Lead the development and implementation of Standard Operating Procedures
- Develop and deliver service improvement plans, setting objectives, actions and responsibilities and reviewing performance against milestones
- Provide strategic leadership and operational oversight across HMP Wormwood Scrubs, HMP Pentonville and other prisons as required
- Ensure contract performance, stakeholder management and safe healthcare delivery under the Practice Plus Group subcontract
- Work with senior managers and clinical leaders across the Care Group
- Deputise for the Head of Service
- Make decisions on performance, service user care and support, business processes and service improvement
- Drive team development through QI initiatives, training and research
- Deliver local and national priorities set out in the Trust's Business Plan and Clinical Strategy
- Take part in the Trust tactical on-call rota when required
What’s required
Qualifications
- Registration with a UK professional regulatory body as a health or social care practitioner, such as a mental health or learning disabilities nurse, occupational therapist, social worker or other allied health…
- Postgraduate qualification in a healthcare-related discipline, or equivalent postgraduate-level knowledge and experience
Experience
- Demonstrable experience of managing health services, including service delivery, quality, performance and staff, with a track record of meeting key performance and quality indicators
- Proven experience in a senior management capacity
- Experience of service planning, development and delivery
- Experience of mobilising new services through all phases
- Experience of managing service delivery in a complex health or social care environment
- Experience of working across organisational boundaries to deliver service change, improvement and integrated care
Skills & knowledge
- Ability to respond to competing demands and complex, stressful issues with empathy, tact and sensitivity
- Ability to manage staff and others through difficult situations
Other
- Commitment to engaging service users in delivering a high-quality service
Nice to have
- Formal management or leadership qualification in health or social care
- Experience of working in forensic services
- Knowledge and experience of quality improvement methodologies
- Experience of business development, including delivering commercial health services
- Positive outlook and commitment to service development and innovation
What’s offered
- NHS discounts
- Generous annual leave
- NHS pension scheme
- Flexible working
- Health and wellbeing initiatives
- Leadership behaviours and managers programme
- Internal staff network
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Contact Details:
The Methodist Church in Britain Recruitment Team
