A fixed one-year front-of-house post on the reception desk of the Emergency Department at the Royal Free London NHS Foundation Trust's North Middlesex site. The work centres on registering patients on arrival, answering calls and handling the administration that keeps the department running. The setting is busy, public-facing and varied, with the department open round the clock. Applicants need a proven medical administrative background and strong customer care skills.
What the job involves
- Register patients into the Emergency Department on arrival
- Act as the first point of contact for patients and visitors, greeting them with courtesy and respect
- Answer telephone queries
- Provide efficient front of house administration and clerical support for the department
- Carry out a range of administrative duties to support the effective running of the department
What’s required
Experience
- Proven medical administrative background
Skills & knowledge
- Advanced computer skills
- Excellent interpersonal verbal and written communication
- Good telephone manner
- Excellent customer care skills
- Ability to multitask
- Attention to detail
Other
- Empathy and compassion
- Flexible and adaptable
- Tact and diplomacy
- Able to work under pressure on own initiative
- Confident working with the public in a fast-paced setting
Nice to have
- 2 years NHS reception experience or equivalent reception role
- Medical terminology
- Empathy
- Flexibility
- Tact and diplomacy
What’s offered
- Flexible working hours
- Generous benefits package
- Next level training
- Career progression opportunities
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Contact Details:
The Methodist Church in Britain Recruitment Team
