This Band 4 Employment Services Officer sits in the Employment Services team of North London Partners Shared Services, an NHS corporate shared service hosted by Royal Free London NHS Foundation Trust and serving ten trusts. The post keeps ESR records accurate and up to date, handles Oracle data entry, meets administrative KPIs and audit deadlines, and applies data protection rules. The role is hybrid, with at least three days in the office and five during training. Higher National Diploma level or equivalent experience is required.
What the job involves
- Enter numeric and non-numeric data into the Oracle system
- Provide an accurate, quality administrative service to managers and employees
- Meet all administrative KPIs
- Work within policies and procedures, meeting audit requirements and deadlines
- Apply data protection rules correctly
- Work alongside the ESR Support, NLPSS Hiring Team and Management Advice team on daily tasks
What’s required
Qualifications
- Higher National Diploma in a relevant subject or equivalent experience
- Knowledge of customer service and administrative procedures
Experience
- Significant clerical or administrative experience in a busy environment, including computerised systems
- Experience in a customer-focused environment
- Managing a varied workload, often under pressure
- Maintaining computer and manual records accurately
- Working as part of a team
- Excellent attention to detail
Skills & knowledge
- Excellent written and oral communication, including telephone
- Confident working with people at all levels, inside and outside the organisation
- Microsoft Office, including Excel and Word
- Understanding of data protection regulations and NHS policies and processes
- Problem solving and analysing complex information to identify recommendations
- Producing written documents to a high standard
Other
- Own initiative, organising and prioritising own workload
- Demonstrable ability to meet the Trust values
Nice to have
- Experience of working within the public sector or NHS
- Experience of using ESR systems
What’s offered
- Excellent career development and training opportunities
- Learning from industry-wide best practice organisations
- Continuity of NHS employment for staff joining from another NHS organisation
- Learning and development opportunities
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Contact Details:
The Methodist Church in Britain Recruitment Team
