This fixed-term post sits in the day case booking team of the endoscopy unit at St George's University Hospitals NHS Foundation Trust, which runs six specialist rooms for inpatient and outpatient procedures. The work centres on booking day case endoscopies, handling a high volume of calls and liaising with patients, clinicians, secretaries and GPs. The post also supports the endoscopy admin team across all three trust sites, and it relies heavily on Excel and knowledge of RTT and diagnostic pathways.
What the job involves
- Manage day case bookings for the endoscopy unit
- Answer telephone calls and liaise with patients
- Liaise with doctors, nurses, secretaries and GPs about bookings
- Work as part of the endoscopy day case booking team
- Support the Endoscopy Admin Team across all three trust sites
What’s required
Qualifications
- GCSE Maths or English, or equivalent
- Customer care course, or equivalent experience
Experience
- Administration experience in a hospital or similar environment
- Experience establishing or maintaining robust systems
- Experience of public liaison
- Positive attitude to working and learning
Skills & knowledge
- Knowledge of RTT and diagnostic pathways
- Excellent knowledge of Excel, Word and email etiquette
- Good knowledge of patient booking systems and NHS waiting time targets, including 18-week and cancer PTL management
- Knowledge of confidentiality and the Data Protection Act
- Understanding of uploading correct current patient details
- Computer skills including Excel, Access and PowerPoint
Other
- Ability to work unsupervised
- Excellent communication and interpersonal skills
- Ability to resolve problems independently, such as capacity problems
- Analytical skills, including data collection and producing reports
Nice to have
- Customer service experience on patient phone calls
- Understanding of demand and capacity planning
- Waiting list management and day case bookings
- Experience with Luna PTL validation
- Experience working in a multi-cultural environment
- Teamwork and following Trust values
- Experience with EMS or Medilogic
- Experience with Iclip or Cerner
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Contact Details:
The Methodist Church in Britain Recruitment Team
