Endoscopy Access Administrator (Permanent)

The post sits in the Endoscopy Access Team at London North West University Healthcare NHS Trust, supporting the administration of the Endoscopy Department. The post holder co-ordinates and compiles waiting lists, adds patients to them and handles telephone enquiries and front-of-house reception. It works closely with the polyp nurse specialist and general anaesthetic pre-assessment nurses, and may cover colleagues on other sites. Hospital administrative experience and knowledge of information governance are needed.

What the job involves

• Co-ordinate and compile waiting lists day to day and add patients to them
• Respond to enquiries by telephone, in person or in writing within agreed time limits
• Handle telephone enquiries empathetically and productively to maintain high patient satisfaction
• Liaise with departments involved in care to keep the patient pathway moving
• Provide front-of-house service when covering Endoscopy reception
• Deal sensitively with complaints and problems, referring them to supervisors where necessary
• Give expert advice on aspects of patient care within defined boundaries
• Establish and maintain electronic and manual filing systems
• Use designated operational practices in the endoscopy reporting system and Trust systems
• Support the requirements of the pre-assessment service and the endoscopy unit
• Work with the polyp nurse specialist and general anaesthetic pre-assessment nurses
• Cover other Endoscopy admin team members when required, including on other sites

Qualifications

• GCSE grade C or above, or equivalent such as O levels

Experience

• Administrative experience in a hospital environment
• Experience of working to and implementing local policies and procedures

Skills & knowledge

• Understanding of information governance and confidentiality
• Excellent professional, confident written and verbal communication, relaying complex information to people at all levels
• Planning and managing own work schedule
• Self-starter with excellent time management and initiative
• Commitment to Trust HEART values: Honesty, Equity, Accountability, Respect, Teamwork

Nice to have

• Administrative experience in an Endoscopy department or a Bowel Cancer Screening Centre

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