This fixed-term post, running until March 2029, sits in the Skills and Employment Team at Brighton and Hove City Council and supports employability programmes that help residents move towards sustainable work. The role centres on being the first point of contact for residents, handling enquiries, eligibility checks, referrals and participant records. Working alongside advisers and partners, the post is mainly customer service and administration, keeping projects running to funding requirements. Successful applicants must pass a DBS check.
What the job involves
- Act as first point of contact for residents, responding to enquiries
- Carry out eligibility checks for employability programmes
- Manage referrals onto programmes
- Maintain accurate records throughout participants' journeys
- Provide customer service and administrative support across employability programmes
- Support the smooth running of projects with advisers, programme staff and partners
- Help ensure programmes meet funding requirements and achieve positive outcomes
What’s required
Experience
- Experience of delivering excellent customer service
- Experience of supporting projects, teams or services through administration and organisation
- Experience of organising events, meetings, training sessions or similar activities
Skills & knowledge
- Confident communicating with a wide range of people and building positive working relationships
- Able to manage competing priorities and work independently using initiative
- Strong attention to detail and accurate record keeping, handling information appropriately
- Comfortable using Microsoft Office applications, databases and digital systems
- Understanding of, or willingness to quickly develop, the barriers that affect people's access to and sustaining employment
Checks & eligibility
- DBS check
Other
- Motivation to help people access opportunities and receive a positive, welcoming service
What’s offered
- Flexible working arrangements agreed with manager
- Leave and pension benefits
- Wellbeing support
- Training and development
- Opportunity to shape the service from an early stage
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Contact Details:
The Methodist Church in Britain Recruitment Team
