This non-clinical administrator post sits in the Wellington Medical Centre team within Taunton Deane West Primary Care Network, combining quality and outcomes framework reporting, data quality work and research support. The post holder runs clinical searches, produces QOF reports and dashboards, and corrects gaps in clinical coding, and identifies patients with long-term conditions or frailty for care coordination and recalls. Sitting between data, clinicians and patients, the role includes research recruitment and data handling and offers some flexible working. EMIS Web experience and strong Excel skills decide fit.
What the job involves
- Support QOF performance through clinical searches, audits, reporting and year-end preparation
- Produce accurate practice-level QOF reports, dashboards and performance summaries
- Identify missing, incomplete or inaccurate clinical coding and records, and support their correction
- Identify patients with long-term conditions, frailty or risk of deterioration for review, recall or proactive support
- Coordinate care, referrals and follow-up between patients, the practice, the PCN and community services
- Support personalised care and support planning, including signposting to social prescribing and health and wellbeing coaching
- Identify eligible patients and support recruitment and data collection for approved research studies
- Maintain accurate research databases, spreadsheets and study documentation
- Use population health data and risk stratification to identify groups with unmet need and health inequalities
- Contribute to clinical audits, service evaluations and quality improvement initiatives
- Translate complex data into clear information for clinical and non-clinical audiences
- Comply with UK GDPR, information governance and confidentiality requirements
What’s required
Experience
- Experience working with data, databases, spreadsheets or information systems
- Experience using EMIS Web or another GP clinical system
Skills & knowledge
- Strong analytical and numerical skills
- Excellent attention to detail and accuracy
- Good knowledge of Microsoft Excel and data reporting
- Ability to undertake searches and analyse primary care data
- Ability to identify trends, discrepancies and data quality issues
- Excellent organisational and time-management skills
Other
- Ability to work independently and manage competing priorities
- Excellent written and verbal communication with clinical and non-clinical colleagues
- Ability to communicate sensitively and appropriately with patients
- Understanding of confidentiality and information governance
- Ability to work effectively as part of a multidisciplinary team
- Understanding of professional boundaries and the need to elevate clinical concerns
Nice to have
- Experience working within NHS primary care
- Experience with QOF monitoring and reporting
- Knowledge of primary care clinical coding
- Experience undertaking clinical searches and audits
- Experience in care coordination or patient navigation
- Experience supporting patients with long-term conditions or complex needs
- Experience supporting research studies or research data collection
- Experience with Power BI dashboards or other data visualisation tools
What’s offered
- Some flexible working
- Opportunity to contribute to service development and professional growth
- Work within an approved PCN Learning Organisation with a positive learning culture
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Contact Details:
The Methodist Church in Britain Recruitment Team
