This 12-month post sits within the Planned Care Division of East and North Hertfordshire Teaching NHS Trust, supporting the Head of Operations. The role oversees day-to-day service management and the service improvement work needed to meet the Elective Recovery national target. The holder also deputises for the Head of Operations, manages stakeholder partnerships and covers cross-site working or on-call attendance. Fit is decided by a relevant professional qualification and experience of managing people and services.
What the job involves
- Assist the Head of Operations with the Trust's strategic and operational agenda for the services concerned
- Oversee day-to-day service management issues, liaising with departments and teams
- Deputise for the Head of Operations as required
- Promote the service and manage partnership relations with stakeholders, working with other Service Managers and Operational Managers
- Plan and oversee service improvement and development to meet the Elective Recovery national target
- Ensure compliance with clinical and operational standards and contractual requirements
- Report regularly to all stakeholder groups as required by the Divisional Board
What’s required
Qualifications
- University degree or equivalent experience
- Management qualification or equivalent experience
- Relevant professional qualification
Experience
- Staff management, including sickness absence, appraisals and performance
- Team working
- Project work
Skills & knowledge
- Excellent verbal, written, interpersonal and presentation skills
- Practical and creative problem solving
- Working on own initiative
- Meeting deadlines and managing a varied workload under pressure
- Confidentiality, tact and diplomacy, and building relationships across all disciplines
- IT skills in Word, Excel, Access and Outlook, plus performance and change management
Other
- Experience of and evidence of engagement with equality, diversity and inclusion, and leading by example
- Role model the Trust's values every day
- Knowledge of current NHS issues
- Ability to travel for cross-site working or to attend when on call
Nice to have
- Evidence of continuing development
- NHS experience, including managing waiting lists and understanding of NHS standards
- Financial and activity management
- Budget setting
- PAS or similar patient access system
What’s offered
- Flexible working requests formally considered
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Contact Details:
The Methodist Church in Britain Recruitment Team
