The post sits in the reception team at Dapdune House Surgery, covering the practice's front desk and telephone line. The work centres on greeting people in person and by phone, booking and amending appointments, and handling repeat prescriptions and patient records. It is a busy front-desk role that also includes registering new patients, processing post and supporting clinicians with admin. Fit depends on past customer-facing work, teamwork and confident computer skills.
What the job involves
- Greet patients and visitors in a warm, professional and courteous way
- Answer telephone calls and handle patient enquiries
- Book, amend and cancel appointments on the clinical system
- Direct patients to the most appropriate service or healthcare professional
- Process repeat prescription requests in line with practice procedures
- Scan, file and manage patient documentation
- Register new patients and update their information
- Process incoming and outgoing correspondence
- Keep records accurate and maintain confidentiality under GDPR and practice policy
- Support clinicians and colleagues with administrative tasks
- Keep the reception area clean, organised and welcoming
- Carry out other duties as required to run the practice effectively
What’s required
Experience
- Experience in a customer-facing role
- Experience of working as part of a team
- Experience using computer systems and standard office software, as a confident user
What’s offered
- Training and development opportunities
- Supportive and inclusive workplace
- Positive working culture
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Contact Details:
The Methodist Church in Britain Recruitment Team
