The Housing Options Assistant post sits in the busy Housing Options Team at Stevenage Borough Council. The core work is initial assessment and triage of new housing applications, acting as the first point of contact for every approach to the service. Advice given in a demanding environment centres on preventing homelessness, managing customer expectations and reaching negotiated solutions. Candidates need to work on their own initiative and cope with varying workloads, and a DBS check and Values Based Interview will be carried out.
What the job involves
- Carry out initial assessments and triage of new housing applications
- Act as the first point of contact for all approaches to the housing service
- Give in-depth housing advice with a strong focus on preventing homelessness
- Manage demand for housing by handling customer expectations and offering advice and assistance
- Deliver the most appropriate resolution to each customer's housing need
Skills & knowledge
- Ability to work on own initiative
- Flexibility to deal with varying workloads
- Effective communication skills
- Negotiation skills
- Ability to engage customers in a demanding environment to find solutions
Checks & eligibility
- DBS check
- Values Based Interview
What’s offered
- Career average pension scheme with lump sum and dependants' pension
- Flexible working on request, subject to operational requirements
- Part-time and job share opportunities
- Paid and unpaid leave, including maternity, paternity, adoption and parental leave
- 25 days holiday rising to 31 days, depending on local government service
- Extensive learning and development opportunities
- 24/7 employee assistance programme
- Season ticket loans and public transport discounts
#J-18808-Ljbffr
Contact Details:
The Methodist Church in Britain Recruitment Team
