This reception and admin post with Essex Partnership University NHS Foundation Trust combines front-desk patient contact with support for clinical teams. Most of the work is taking and making patient and clinician calls, speaking face to face with families, and handling confidential information with care. The postholder rotates across Canvey Island, Westcliff, Southend and Rayleigh and may cover other sites at short notice, with job share and bank work open. A year of administrative experience and confident IT use are needed.
What the job involves
- Handle incoming and outgoing calls with multidisciplinary clinical staff, managers, patients and carers, including high-risk and vulnerable clients
- Deal face to face with patients and families seeking help or information, being aware of their needs
- Exchange confidential and sensitive information between staff, patients and carers, in person or by phone
- Maintain strict confidentiality at all times
- Record accurate messages and follow them up in line with department guidelines
- Provide administrative support, including covering email inboxes, completing MDT minutes and preparing letters
- Work a rota across Canvey Island, Westcliff, Southend and Rayleigh
- Cover other bases at short notice for sickness absence or emergency leave
What’s required
Qualifications
- Qualifications at grade C or above
Experience
- At least 1 year in an administrative or office-based role
Skills & knowledge
- Ability to use IT systems such as Outlook, Word and Excel
- Excellent communication skills
- At least 1 year's knowledge of database or clinical systems
Nice to have
- NHS experience or knowledge of NHS systems
- Proven knowledge or experience (subject not stated)
- Proven communication experience
- SystmOne or Mobius experience
What’s offered
- 27 days holiday plus bank holidays, rising to 33 days after 10 years' service
- Pension of up to 14.5% of pensionable pay
- Staff discounts, including Blue Light Card and NHS offers
- £8K relocation package for those moving to Essex
- Interest‑free season ticket loans for travel by tram, rail or bus
- Wellbeing services, occupational health advice and counselling
- Supervision and support to develop
- Flexible working from day one, with job share and bank shifts available
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Contact Details:
The Methodist Church in Britain Recruitment Team
