Customer Service Assistant post at Dunstable Library, run by Central Bedfordshire Council within The Dunstable Centre. The work centres on front-line help with library technology and information, alongside leading children's and adults' activities and handling large volumes of stock. It is four hours a week on weekend shifts, with a need to cover other South Area libraries. Sponsorship is not offered, so applicants must already have the right to work in the UK.
What the job involves
- Deliver a high standard of customer service to a wide range of library users
- Help customers use self-service terminals, computers, tablets, printing and library apps
- Help customers find books and information
- Lead and take part in activities for children and adults, such as Rhymetimes and Story time
- Move, handle and shelve large quantities of library stock
- Support events, school visits and assemblies, including out-of-hours events
- Promote the library and encourage its use, contributing to Library Strategy priorities
- Engage new and existing customers to increase library usage
- Support the modernisation and transformation of the library service
- Work at other South Area libraries when required
Experience
- Front-line customer service experience with members of the public
Skills & knowledge
- Excellent customer service skills
- Good IT skills (GNVQ level 2 or equivalent) to help customers use self-service terminals, computers, tablets and printing
- Interest in books, reading and information
- Great communication skills, communicating clearly and confidently
- Passion for creating a friendly, welcoming environment
Checks & eligibility
- Disclosure of criminal records (DBS check)
- Right to work in the UK
- Fluent English under the English Language Requirements for Public Sector Workers Regulations 2016
- Aged 16 or over
Other
- Comfortable working in busy, noisy settings such as Rhyme time, Story time and school visits
- Able to do physically demanding work: shelving, pushing trolleys, carrying boxes and moving furniture
- Able to travel to and work flexibly at South Area libraries if required
Nice to have
- Experience of working in a library
- Good knowledge of current book trends
- Driving licence and access to a car, for travel between South Area libraries
What’s offered
- Staff rewards and benefits, set out on the council's Rewards and Benefits page
- Openness to discussing location, hours and working pattern during the application
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Contact Details:
The Methodist Church in Britain Recruitment Team
