A 12-month fixed-term, 30-hour post in the Clinical Therapies Administration Team at Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust. The work is reception and booking support for the therapies service, covering clinic changes, call centre cover, referral processing and general admin. What sets it apart is cross-site cover, with staff expected to work at any of the Trust's sites, including Doncaster Royal Infirmary, Mexborough and Bassetlaw. Fit depends on GCSE English and Maths at grade C or equivalent, plus clinical or administrative experience.
What the job involves
- Provide reception and administrative support to facilitate the patient pathway
- Run the booking service, process clinic changes, cover the call centre, process referrals and carry out general admin across services
- Book outpatient and inpatient events from Patient Tracking Lists against clinical instruction and national and local waiting time target dates
- Record data accurately on SystmOne, CaMIS and E-referral
- Build working relationships across clinical administrative teams, following Standard Operating Procedures to meet timescales
- Cover across the Trust's sites, including Doncaster Royal Infirmary, Mexborough Hospital and Bassetlaw Hospital
What’s required
Qualifications
- Three GCSEs at grade C including English and Maths, or equivalent qualification or experience
Experience
- Previous experience in a clinical or administrative role
Skills & knowledge
- Working knowledge of Microsoft packages, including Word
- Commitment to learn and apply RTT national and local waiting time rules
- Ability to deal calmly and diplomatically with a range of people and situations
- Excellent written and verbal communication
- Methodical, organised approach with good time management
- Ability to work under pressure to tight deadlines in a busy environment
Other
- Ability to prioritise own workload and work without direct supervision
Nice to have
- Previous NHS or hospital experience in a clerical or administrative role
- Knowledge of medical terminology
- Knowledge of RTT national and local waiting time rules
- Knowledge of Trust policies, including the Patient Access Policy
- ECDL or equivalent qualification
- Evidence of liaising with more than one discipline
- Experience of customer care
What’s offered
- Extensive range of learning opportunities
- NHS Pension Scheme
- Generous holiday entitlement in line with Terms & Conditions
- Comprehensive health and wellbeing support
- NHS car lease schemes and salary sacrifice schemes
- Discounts on restaurants, getaways, shopping and finance
- Regular appraisal
- Support for flexible working arrangements
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Contact Details:
The Methodist Church in Britain Recruitment Team
