Domestic Abuse Manager

This manager post sits within Derbyshire WISH, the Ofsted-regulated refuge and outreach arm of Nottingham Community Housing Association. The postholder leads and line manages refuge, outreach and children and young people's teams, and oversees refuge operations day to day. The post is open to female applicants only under an Equality Act exemption and is a 37-hour role, mostly Monday to Friday with some evening and weekend cover. A full UK driving licence and access to a vehicle are essential, and an enhanced DBS check is required.

What the job involves

• Lead, develop and line manage the refuge, outreach and children and young people's teams
• Manage performance, wellbeing, training and professional development of staff
• Oversee the day-to-day operation and business continuity of refuge services
• Build and maintain relationships with external partners and stakeholders
• Ensure compliance with safeguarding, health and safety and operational requirements
• Support recruitment, induction and workforce planning
• Provide leadership and direction to frontline teams to deliver high-quality services
• Work with the wider management team to drive continuous improvement

What’s required

Qualifications

• Completed or working towards NVQ or QCF Diploma Level 3 in management, leadership, health and social care or housing, or equivalent Level 3 experience

Experience

• Experience in domestic abuse and case management
• Experience supporting survivors of domestic abuse
• Experience managing frontline support staff in social support, housing or victim services

Skills & knowledge

• Strong leadership skills to motivate, support and develop teams
• Sound knowledge of domestic abuse and victim support services
• Resilience and ability to stay calm under pressure
• Flexibility
• Team working and building strong relationships with colleagues and partners
• Commitment to high standards of service delivery

Checks & eligibility

• Enhanced DBS check with adult and child barred lists, arranged and funded by NCHA
• Full UK driving licence and access to a vehicle, unless a disability precludes this
• DVLA licence check as part of pre-employment screening
• Female applicants only (Equality Act 2010 Sch 9 Pt 1 exemption)