This Divisional Assistant Service Manager post sits within London North West University Healthcare NHS Trust, working under the Service Manager to run a service within the Division day to day. The work covers capacity and demand planning, handling patient complaints, covering short-notice service gaps and reporting on RTT and patient tracking performance. The role also involves supervising staff and leading change work across clinical and non-clinical teams. Previous NHS experience and experience using NHS clinical systems are both asked for.
What the job involves
- Manage personal workload to meet corporate and service deadlines, prioritising urgent and important tasks
- Supervise and support staff, delegating responsibilities and ensuring competence and accountability
- Organise and lead staff briefings and meetings as required
- Support senior managers with capacity and demand planning
- Promote collaborative working across clinical and non-clinical teams and with internal and external stakeholders
- Contribute to Division objectives, encouraging staff engagement in service improvement
- Develop partnerships with clinicians, managers and multidisciplinary teams for service planning, delivery and development
- Identify service improvements and implement change initiatives with the Service Manager
- Apply proactive problem-solving to operational challenges, including patient complaints
- Produce, monitor and report on KPIs including RTT and patient tracking lists, attending meetings as required
- Analyse performance data and outcome measures against 18‑week RTT pathways
- Manage and troubleshoot short-notice service gaps
Experience
- Previous NHS experience
Skills & knowledge
- Experience using NHS clinical systems
Nice to have
- Previous NHS experience
- Experience using NHS clinical systems
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Contact Details:
The Methodist Church in Britain Recruitment Team
