Digital Workplace Manager (18 Month FTC)

This 18-month fixed-term post sits in IT at Kent Fire and Rescue Service, owning the Digital Workplace services that staff use daily. The work covers end-user computing, Microsoft 365, SharePoint, collaboration tools, workplace AI and IT training, from roadmap through to lifecycle. The role reports to the Head of IT and directs the EUC, M365 and SharePoint managers and the IT Training Team, with a focus on simplifying a largely cloud-based estate. Fit rests on leading digital workplace or EUC services and managing technology roadmaps.

What the job involves

• Own Digital Workplace services, covering quality, performance, lifecycle and continual improvement




• Develop and maintain the Digital Workplace strategy, roadmap and prioritised service backlog




• Lead and align EUC, SharePoint and IT Training capabilities to agreed service priorities




• Lead adoption of workplace AI, including Microsoft Copilot and approved general-purpose AI tools




• Improve employee technology experience, productivity, usability and digital capability




• Ensure new and changed workplace technology is secure, supportable, operationally ready and adopted




• Manage workplace technology products, suppliers, licensing, risks, dependencies and lifecycle




• Work with Business Analysis, Cyber Security, Service Delivery and wider IT to align and govern initiatives

What’s required

Qualifications

• Degree or equivalent experience in a relevant discipline

Experience

• Leading or managing digital workplace, EUC or workplace technology services




• Developing and managing technology roadmaps and improvement plans




• Managing or overseeing Microsoft 365 and modern workplace technologies




• Delivering cross-functional technology improvements involving multiple technical teams




• Leading or supporting adoption of new technology and associated user capability requirements

Skills & knowledge

• Knowledge of digital workplace strategy, service ownership, continual improvement and modern EUC

Nice to have

• Qualifications in Microsoft 365, EUC management and artificial intelligence




• Led a digital workplace transformation or modernisation programme




• Led or supported introduction and adoption of workplace AI, including Microsoft Copilot or equivalent




• Experience in a complex, regulated or public-sector environment

What’s offered

• Automatic membership of the Local Government Pension Scheme




• Enhanced annual leave entitlement




• Annual scale point increase within grade to the top of the grade




• Blue Light Card discount scheme




• CSSC Card discount provider for civil servants and public sector workers




• Employee Assistance Programme for personal or work-related support




• Family friendly policies promoting work-life balance




• Access to health and wellbeing services and advice

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