Digital Service Delivery Lead – ITIL & Major Incident Expert

Digital Service Delivery Lead – ITIL & Major Incident Expert

Full-Time On-site
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Pennine Care NHS Foundation Trust is seeking a Digital Service Delivery Manager to lead end-user support across the service desk, remote second-line and field engineers, and to implement ITIL-aligned incident, change and asset processes.

You will monitor performance against SLAs, act as Major Incident Manager when needed, oversee device lifecycle and staff development, all within an NHS patient-centred culture.

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Digital Service Delivery Lead – ITIL & Major Incident Expert employer: The Methodist Church in Britain

Plymouth Community Homes is an exceptional employer that prioritises innovation and collaboration in driving technology and digital transformation. With a strong commitment to employee growth, we offer flexible working arrangements and a supportive work culture that encourages professional development and meaningful contributions to the community. Join us in shaping the future of our organisation while enjoying a rewarding work-life balance in a vibrant location.

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Contact Details:

The Methodist Church in Britain Recruitment Team