Royal Berkshire NHS Foundation Trust is seeking a Deputy PALS and Complaints Manager to lead the complaints and PALS function. You will investigate complaints impartially, draft detailed reply letters, and maintain Datix records with accuracy.
You will deputise for managers, line manage junior staff, chair local resolution meetings, and liaise with the Parliamentary and Health Service Ombudsman. The role requires confident handling of challenging, emotionally charged conversations within NHS
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Contact Details:
The Methodist Church in Britain Recruitment Team
