This Band 6 post sits within Integrated Care, the urgent out-of-hours and telephone health service run by Welsh Ambulance NHS Trust. The post holder carries out telephone triage assessments and advises callers on the most suitable care, working to Trust policy and clinical guidelines with independent decision-making. The work is remote rather than hands-on, with a rotating shift pattern that includes nights and weekends, alongside GPs, pharmacists and other clinicians. Registration as an NMC nurse or HCPC paramedic is essential, and the proposed start is February 2027.
What the job involves
- Carry out telephone triage assessments of patients
- Advise on the most appropriate intervention using best clinical practice
- Assess and advise callers autonomously within agreed guidelines
- Work to Trust policy, protocols and guidelines
- Assess patients with a broad range of conditions, from minor ailments and injuries to complex and urgent conditions
- Work within a multi-disciplinary team alongside GPs, pharmacists and mental health practitioners
Qualifications
- Evidence of regular update training and CPD as required by the regulator, including mandatory updates
Registration & licences
- NMC registration as an adult or child nurse, or HCPC registration as a paramedic
Experience
- Relevant front-line, acute or chronic care nursing practice, or telephone-based triage
- Demonstrable post-registration paramedic experience in front-line services (paramedic route)
Skills & knowledge
- Strong listening and communication skills
- Collaborative team working
- Sound clinical decision-making
- Ability to work on own initiative and make decisions without direct supervision
- High levels of current clinical knowledge
- Computer literacy
Other
- Flexible approach to work, including a rotating shift system with nights and weekends
- Good self-management, self-starter with good time keeping
- Demonstrate the Trust values and behaviours
Nice to have
- Ability to speak Welsh, including Welsh language level 1 skills
What’s offered
- Range of supportive work-life balance policies
- Comprehensive CPD programme
- Range of health and wellbeing support services
- Opportunity to learn remote clinical decision-making skills
- Support through revalidation
- Flexible approach and family-friendly working pattern
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Contact Details:
The Methodist Church in Britain Recruitment Team
