Customer service administrator role at General Practice Medical Solutions Ltd, a private healthcare provider, serving as a key contact for customers and clinics. Its office-based work combines reception, customer service and administration with booking of appointments. It is distinct for scheduling across cardiac, neurology and minor operations work, alongside liaison with clinicians. Experience in reception, customer service or administration decides fit; prior sales experience is welcome but not essential.
What the job involves
- Answering and managing calls and enquiries from customers, clinics and healthcare professionals, handled professionally and to service standards
- Booking and coordinating appointments in line with clinical requirements and availability
- Coordinating cardiac bookings so appointments are scheduled accurately and efficiently
- Managing minor operations bookings and associated administration
- Supporting bookings and administration for neurology clinicians
- Liaising with clinics and clinicians to resolve booking queries and keep services running smoothly
- Accurately updating customer and appointment information on bespoke systems
- Responding to customer and clinic queries by telephone and other channels
- Maintaining accurate records and handling information confidentially
- Supporting the wider team with general administrative and operational tasks
- Working to agreed processes, service standards and deadlines
- Using Microsoft Word, Excel and Outlook for day-to-day administration
Experience
- Previous reception, customer service, administration or similar experience
Skills & knowledge
- Good telephone and communication skills
- Good general IT skills
Nice to have
- Experience in a healthcare, medical or clinical environment
- Experience of appointment or diary management
- Previous sales or telephone sales experience
- Experience using healthcare or booking systems
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Contact Details:
The Methodist Church in Britain Recruitment Team
