A housing management post at Black Country Housing Group, titled Customer Relations Manager and known internally as a Housing Officer, covering around 255 homes in a set patch. It is fixed-term to March 2027 and centres on tenancy management, rent and service charge arrears, voids and lettings, and anti-social behaviour. Most of the working week is spent visiting homes and estates, which makes it field-based and needs a car. Applicants need at least two years' social housing experience and a full UK driving licence.
What the job involves
- Manage rent and service charge payments and arrears
- Manage voids and lettings to achieve fast void turnaround
- Manage tenancies, including nuisance and anti-social behaviour
- Carry out home visits, including annual property visits, arrears visits and estate inspections
- Resolve resident queries and complaints promptly
- Advise and support customers to sustain their tenancies and meet rent and service charge obligations
- Meet all residents in the area at least twice a year, including shared ownership customers
- Promote and support resident engagement activities
- Develop neighbourhood plans and build local partnerships
- Market homes in the area to keep a waiting list for all properties
- Resolve repair queries and hold contractors to their contractual responsibilities
What’s required
Qualifications
- Customer services or housing qualification
Experience
- At least 2 years in a similar role in the housing sector
- Housing experience in tenancy and social housing
Skills & knowledge
- Best practice in estate management, income management or tenant support
- Knowledge of housing law and current housing issues
- Seeks ways to improve how work is done
- Communicates effectively, listens sensitively and adapts to the audience
- Passion for supporting others, solving problems and excellent customer service
Checks & eligibility
- Enhanced DBS check
- Full UK driving licence and own vehicle
What’s offered
- Competitive pay, externally benchmarked
- Flexible pension with up to 7% employer contribution
- 28 days' annual leave plus an extra day at Christmas, with option to buy or sell up to a week
- Enhanced sick pay, maternity pay and paternity pay
- Health cash plan and 24/7 employee assistance programme
- Funded professional qualifications, membership fees and leadership development
- Wellbeing days, volunteering time and colleague recognition schemes
- Mileage allowance for travel to visit customers
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Contact Details:
The Methodist Church in Britain Recruitment Team
