Crondall New Surgery is recruiting a 25-hour administration assistant for its GP practice team, supporting clinicians, patients and colleagues with the day-to-day running of the practice. Most of the work is computer-based, covering referrals, patient recalls, clinical correspondence, record keeping and some telephone enquiries. Previous healthcare or NHS administration experience is essential, as are strong IT skills and confidence adapting to new technology.
What the job involves
- Process patient referrals to secondary and community services accurately and on time
- Monitor referral workflow and elevate delays or issues to the appropriate manager
- Manage patient recall for long-term condition reviews, vaccinations and screening
- Process clinical correspondence, including hospital letters, reports and results, and route it to clinicians
- Maintain accurate patient records on clinical systems
- Support clinicians and colleagues with administrative tasks
- Manage incoming and outgoing post and electronic communications
- Answer patient telephone enquiries, resolve administrative queries and signpost patients
- Scan, code and file documents
- Assist with data quality activities and audits
- Provide cover for colleagues during absence
- Handle patient, staff and practice information in line with confidentiality and information governance rules
Qualifications
- GCSE English Language and Maths at grade 4/C or above, or equivalent
Experience
- Previous administrative experience in a healthcare setting
- Experience using electronic clinical systems and databases
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Contact Details:
The Methodist Church in Britain Recruitment Team
