Forum Family Practice, a teaching GP practice serving about 9,450 patients, is recruiting a full-time care navigator and prescription clerk to work on the reception desk and the prescription line. The work covers greeting patients, answering calls, managing appointments on SystmOne, handling referrals and post, and processing repeat medication requests with pharmacies. Candidates need previous experience in a medical setting and with prescription queries, and experience of SystmOne is a plus.
What the job involves
- Greet and direct patients and visitors professionally, and deal with their queries
- Answer incoming calls from patients and health professionals, transferring them or taking messages
- Make, rearrange and cancel appointments and maintain the appointment system on SystmOne
- Process prescription requests accurately and on time, liaising with other teams
- Answer the prescription line, deal with medication queries and promote online ordering for repeat medicines
- Manage repeat dispensing tasks and liaise with pharmacies
- Act as the central point of contact, distributing messages and enquiries to the clinical team and liaising with multidisciplinary staff and external agencies
- Deal with referrals to primary and secondary care
- Scan patient documents and keep patient records and recalls up to date
- Process incoming and outgoing post and carry out ad hoc administrative tasks requested by partners or management
- Run patient reports under the logging protocol, with costs aligned to each report
- Carry out data entry (in training), working the workflow within set timescales and routing clinical data to the right teams
What’s required
Qualifications
- GCSE grades A to C in maths and English
Experience
- Previous experience of working in a medical setting and handling prescription queries
Skills & knowledge
- IT skills and computer literacy
- Knowledge of medical terminology
- Organisational skills
- Excellent keyboard skills
- Good spelling and grammar
- Attention to detail
Other
- Works accurately and methodically, and meets deadlines
- Works as part of a team and on own initiative
- Prioritises own workload day to day
- Deals with the general public in a busy environment
- Observes strict confidentiality at all times
Nice to have
- NVQ Level 3 in Administration
- Experience of SystmOne
- Previous work in a GP practice
What’s offered
- Support for staff health, wellbeing and safety
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Contact Details:
The Methodist Church in Britain Recruitment Team
