This Team Leader post sits in the Home Support Team at Age UK Coventry and Warwickshire, a charity. The post holder coordinates the team's office, line manages a group of administrators and keeps service targets and monthly reporting on track. The service delivers non-personal support to older people such as wellbeing checks, light cleaning, gardening and shopping trips, so the role is office-based with a strong focus on performance rather than personal care. An enhanced DBS check is required.
What the job involves
- Oversee day-to-day coordination of the Home Support service across the City and County
- Line manage administrators, including supervision, regular check-ins and annual appraisals
- Monitor monthly performance, including hours, clients, support workers and locations, and act early on shortfalls
- Lead recruitment, onboarding and retention of client-facing and support staff
- Oversee accurate use of internal databases and dashboards for service delivery, invoicing and reporting
- Collate client data and produce monthly monitoring reports for the Services Manager
- Deal with client issues, including safeguarding concerns and complaints
- Create and embed standard operating procedures
- Develop IT processes and systems to improve efficiency
- Promote services by identifying referral pathways and building partner relationships
- Maintain office presence, manage escalations and ensure cover across core hours
- Ensure staff follow organisational policies and set high standards of professionalism
Experience
- Experience of working in health, social care or related support services
- Line management experience, including supervision, performance monitoring and staff development
- Experience using case management or CRM systems for service delivery, reporting and performance monitoring
- Motivating and supporting staff to meet performance targets
Skills & knowledge
- Strong planning and prioritisation, working proactively and independently
- Excellent verbal and written communication
- High digital competence, including Microsoft Office, email and databases, with skill in collecting and interpreting electronic data
- Developing standard operating procedures and supporting staff to follow them
Checks & eligibility
- Enhanced level DBS check
Other
- Professional, compassionate, flexible, approachable, trustworthy and self-motivated
Nice to have
- Relevant qualifications in health, social care or a related field
- Experience of working with older people and/or people with multiple health needs
- Knowledge of issues affecting older people
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Contact Details:
The Methodist Church in Britain Recruitment Team
