Station Street Surgery is recruiting a receptionist for its St Nicolas Medical Centre branch in Nuneaton, part of the North Arden Primary Care Network. The work centres on the front desk: booking and managing appointments, handling patient calls and enquiries, processing prescriptions, and keeping records and correspondence up to date. The post initially offers 18 hours a week on Monday, Thursday and Friday afternoons, with extra hours to cover leave and sickness. Prior GP surgery experience and proficiency in EMIS Web are required.
What the job involves
- Provide the first point of contact for patients, visitors and external organisations
- Manage appointment bookings, cancellations and amendments on the clinical system
- Handle patient enquiries in person, by telephone and electronically
- Maintain accurate patient records in line with NHS and practice procedures
- Process registrations, temporary registrations and demographic updates
- Scan, file and manage clinical correspondence within electronic records
- Process incoming and outgoing correspondence, forms and information requests
- Assist with repeat prescription administration and routine workflows
- Support clinicians and the wider team with administrative and operational tasks
- Escalate safeguarding, urgent or complex issues under practice policy
- Promote confidentiality and ensure GDPR and NHS data protection compliance
- Cover colleagues during periods of annual leave or sickness
Experience
- Previous experience as a receptionist or administrator in a GP surgery or NHS setting
- Experience managing appointments, enquiries and admin in a busy general practice
Skills & knowledge
- Proficiency in EMIS Web and other NHS clinical systems
- Confident using Microsoft Office and general IT systems
- Excellent communication and customer service skills
- Strong organisation and ability to prioritise under pressure
- Understanding of patient confidentiality, GDPR and NHS data protection
Other
- Ability to work independently and as part of a team
- Flexible and reliable, including additional cover when required
- Professional, approachable and compassionate manner
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Contact Details:
The Methodist Church in Britain Recruitment Team
