Administration Officer post in the administrative team at University Hospitals Coventry and Warwickshire NHS Trust, based at the City of Coventry Health Centre site. The work centres on front-of-house contact, handling routine enquiries and complaints, maintaining manual and electronic records, and coordinating appointments and meetings. The role is the first point of direct contact for service users in a busy healthcare setting and includes cover for absent colleagues. Visa sponsorship is not available for this vacancy.
What the job involves
- Greet visitors and act as first point of contact, resolving routine enquiries and complaints and referring other queries
- Collate information and input accurate data into Trust IT and computerised systems, providing data to the multi-disciplinary team
- Maintain manual and electronic filing systems and databases, archiving documents in line with Trust policy
- Coordinate appointments and meetings
- Collate and monitor department information to support monthly reports
- Disseminate minutes, memos and other information to internal and external users
- Communicate with staff, patients and external organisations by appropriate methods
- Handle incoming and outgoing post and take action, prioritising daily tasks to meet set timescales
- Maintain the administrative service, including photocopying and support to departments and colleagues
- Train new team members in Trust operational systems and department procedures
- Provide cover in the absence of other team members
- Contribute ideas to patient and business improvement agendas
What’s required
Qualifications
- Basic numeracy and literacy qualifications
- NVQ 2 in Customer Care or equivalent, or willingness to work towards it
Experience
- Experience in a customer-facing role
Skills & knowledge
- Working knowledge of Microsoft Office (Outlook, Word, Excel)
- Clear written and verbal communication
- High level of accuracy
- Ability to prioritise and organise own workload
- Ability to track information
Other
- Evidence of demonstrating the Trust Values and Values in Action behaviours in the workplace
Nice to have
- NHS or public sector experience
- Experience of working in a busy administration environment
What’s offered
- Access to a wide range of learning and development opportunities
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Contact Details:
The Methodist Church in Britain Recruitment Team
