Patient Care & Rota Coordinator (GP Surgery) in Coulsdon

Patient Care & Rota Coordinator (GP Surgery) in Coulsdon

Coulsdon Full-Time On-site
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Coordinates clinical rotas, workforce planning and appointment templates for the multidisciplinary team at Woodcote Medical, a practice serving about 18,000 patients. The work also covers onboarding students and GP registrars, and admin support for proactive care reviews, Universal Care Plans and MDT meetings. It is a post of 30 to 37.5 hours a week, with hours still to be agreed, and needs prior experience of working in a GP practice.

What the job involves

  • Coordinate, maintain and update clinical team rotas to ensure cover and effective use of resources
  • Liaise with clinicians and managers on absences, annual leave and changes to working arrangements
  • Identify staffing gaps, rota conflicts and service pressures, acting or escalating as needed
  • Support cover arrangements to maintain service continuity
  • Set up and maintain appointment templates, mapping appointment types correctly for GPAD reporting
  • Review templates and rotas for inconsistencies and efficiency gains
  • Keep accurate, up-to-date records of rota arrangements, changes and staffing information
  • Coordinate administrative onboarding of students, GP registrars and clinical trainees
  • Develop and maintain induction timetables, training schedules and placement rotas
  • Support proactive care reviews and Universal Care Plan recording, monitoring and follow-up
  • Organise MDT meetings, recording agreed actions and tracking outstanding actions

What’s required

Experience

  • Experience of working in a GP practice

Nice to have

  • Highly organised and methodical, able to manage competing priorities
  • Experience coordinating rotas, schedules, staffing or other complex administrative processes
  • Confident communicating with clinicians, managers and admin teams to resolve scheduling issues
  • Proactive and able to work independently, using sound judgement on when to elevate
  • Detail-oriented, with a strong commitment to accurate records and data quality
  • Confident with IT systems and admin software, and able to learn clinical systems quickly
  • Comfortable handling confidential information and following policies and procedures
  • Flexible and adaptable to changing service demands

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Contact Details:

The Methodist Church in Britain Recruitment Team