The Contracts and Administration Manager at The Chislehurst Partnership leads contract delivery and the administration team across a GP practice serving around 24,000 patients over three sites. The post covers NHS contractual obligations, enhanced services, performance targets and data reporting, alongside day-to-day management of administrative staff. It is 32 hours a week, worked over Monday, Tuesday, Thursday and Friday, with EMIS Web oversight forming part of the role. Prior management experience in a GP practice, PCN or NHS setting decides fit.
What the job involves
- Lead the management, monitoring and delivery of Practice contracts, Enhanced Services, Local Incentive Schemes and PCN contractual requirements
- Ensure compliance with NHS contractual obligations and service specifications
- Monitor contractual performance and targets, escalating risks and issues
- Analyse performance data and report regularly to the Practice Manager and Partners
- Ensure accurate and timely submission of claims, returns and performance reports
- Identify opportunities to maximise contract income and improve service delivery
- Provide day-to-day leadership of the Administration Team, including workflow, prescribing, contracts and reception
- Lead data quality initiatives, clinical coding and data entry standards
- Oversee EMIS Web administration, including appointment book configuration and templates
- Manage staffing levels and rotas, and recruit, appraise and develop administrative staff
- Ensure compliance with CQC standards, Information Governance and GDPR
- Review and implement administrative systems, policies and procedures
What’s required
Experience
- Previous management experience in a GP practice, PCN or NHS setting
- Managing GP contracts, QOF, Enhanced Services and performance targets
- Managing and developing administrative teams
- Data analysis, reporting and performance monitoring
- Using EMIS Web and NHS clinical systems
Skills & knowledge
- Strong understanding of NHS contractual requirements and primary care performance frameworks
- Excellent organisational and time management skills
- Excellent communication and interpersonal skills
- Prioritising competing demands and meeting deadlines
- Microsoft Office proficiency, particularly Excel
- Knowledge of Information Governance, GDPR and data protection
Checks & eligibility
- Satisfactory DBS check appropriate to the role
Other
- Completion of mandatory NHS training, including safeguarding, Information Governance, fire safety, health and safety, and infection prevention and control
Nice to have
- Experience supporting CQC inspections and compliance activities
- Qualification in healthcare management, business management or a related field
- Experience of PCN service specifications
- Experience of project management and service improvement
What’s offered
- Flexible and family-friendly working arrangements
- Opportunities for leadership and professional development
- Commitment to staff wellbeing and career progression
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Contact Details:
The Methodist Church in Britain Recruitment Team
