This Band 3 post sits in the Home First (Discharge to Assess) team across East Staffordshire, a short-term reablement service run by Midlands Partnership NHS Foundation Trust. The role centres on scheduling and allocating care calls on the Complex Discharge Tracker system so that referrals meet discharge-to-assess timescales, working alongside the locality teams. Rotating seven-day shifts with early and late hours apply, plus occasional face-to-face care for community patients. Visa sponsorship is not available for this role.
What the job involves
- Review all daily Home First referrals with the locality teams and allocate care calls within the discharge-to-assess referral timescale
- Schedule and allocate care calls on the Complex Discharge Tracker system
- Ensure all Home First referrals from the acute portals are sourced and prioritised through the working day
- Ensure the Complex Discharge Tracker system is validated and updated within each locality team
- Check updates are accurate before entering them and correct any mistakes immediately
- Attend Complex Discharge Tracker training and briefing sessions as the system evolves
- Provide care and support to community patients in their own homes on an ad hoc basis
What’s required
Qualifications
- GCSEs or equivalent certificates or qualifications in administration
Experience
- Significant experience of working in a health or social care environment
- Experience of working within legislation, regulation, policy and procedures
- Experience of delivering improvement to achieve and exceed personal and team objectives
- Experience of working collaboratively
- Experience of work planning and allocation, coordinating care calls to meet service delivery
- Significant experience of supporting and enabling others to carry out day-to-day scheduled activities
Skills & knowledge
- Ability to maintain, update and sustain systems
- Excellent communication and interpersonal skills with colleagues and a diverse service user base
- Knowledge of the Care Act and CQC fundamental standards for registered services
- Effective problem solving to respond independently to unexpected situations
- Ability to work as part of a multi-disciplinary team
- Effective rostering skills in a fast-paced, changing environment
Other
- Commitment to continuous professional development
- Ability to travel within a geographical area to meet the requirements of the post
- Flexibility with working hours to enable 7-day services
Nice to have
- NVQ Level 3 in care or an equivalent qualification or experience
- Experience of health and social care working
- Ability to liaise with multi-disciplinary professionals
- Experience of working alongside primary care teams, including the voluntary and third sector
- Understanding of relevant policies, processes and procedures
- Understanding of common health conditions and how they affect the delivery of care
What’s offered
- Career development with ongoing training and support
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Contact Details:
The Methodist Church in Britain Recruitment Team
