The Methodist Church in Britain is seeking a Complaints Manager to lead the complaints service at Trent & Dove, overseeing end-to-end investigations, complex and escalated cases, and final resolution.
You will manage a dedicated Complaints Team, act as lead contact for the Housing Ombudsman Service, ensure compliance with the Complaint Handling Code, analyse trends, and drive service improvements across the organisation.
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Contact Details:
The Methodist Church in Britain Recruitment Team
