This administrative post supports the Vulnerable Adults Team at Avon Fire and Rescue Service, which works with the people in the community most at risk from fire. The post-holder is the first point of contact for public and partner agency enquiries about Home Fire Safety Visits and books those visits for community safety workers and station staff. The work also covers keeping records and data current, handling incoming and outgoing mail, and reporting visit status back to external agencies, with scope to suggest process improvements.
What the job involves
- Act as first point of contact for the public and external agencies on Home Fire Safety Visit requests and queries
- Process and respond to incoming enquiries, passing messages to the team and referring complex queries to managers
- Keep records accurate and up to date on departmental data systems
- Coordinate, schedule and book Home Fire Safety Visits for community safety workers and station staff, liaising with external agencies and updating systems
- Receive, register and despatch mail
- Give external agencies professional feedback on the status of individuals' Home Fire Safety Visits
- Provide all-round administrative support to the wider team, including data input and retrieval, basic statistics and liaison with other sections
- Help the Community Data Safety Administrator with straightforward data checking and cleansing
- Suggest and help implement improvements to departmental administrative procedures, using technology where suitable
- Carry out additional duties as reasonable and agreed with the line manager
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Contact Details:
The Methodist Church in Britain Recruitment Team
