Causeway Medical Centre is recruiting a Patient Care Advisor for its reception team, serving around 9,500 patients across two sites. The core of the job is directing patients to the right service by phone, in person or online, including booking appointments and handling messages from patients and clinicians. Shifts run between 8am and 6.30pm Monday to Friday, with some Mondays until 8pm, and the post includes opening and locking up the premises. Experience in a GP practice or primary care is desirable rather than essential.
What the job involves
- Signposting patients to appropriate services by phone, face to face or digital platforms
- Booking appointments and managing general enquiries, including new and follow-up appointments
- Liaising with patients by phone, email and text, and completing tasks from practice teams
- Attending monthly staff meetings and in-house and external training
- Entering home visit requests, community nursing communications and duty doctor messages accurately
- Receiving and despatching prescription requests and signposting prescription enquiries
- Processing repeat prescriptions under practice policy and checking them against written requests within timeframes
- Recognising patients who need medication reviews
- Completing online consultation requests and emails per the work schedule
- Opening and closing the premises, including the alarm, and keeping reception and the waiting room ready
- Filing reports and correspondence electronically
- Providing flexible cover for colleagues' holiday and sick leave
What’s required
Qualifications
- GCSE Maths
- GCSE English
Nice to have
- Experience of working in a GP practice or primary care
What’s offered
- Support for staff personal wellbeing
- Training where required
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Contact Details:
The Methodist Church in Britain Recruitment Team
