The Experts at Hand service at North Cheshire and Mersey NHS Foundation Trust is seeking a Band 3 administrator for its children's occupational therapy and speech and language therapy teams. The work centres on front-line enquiries, correspondence, electronic records, appointments and waiting-list diaries, and reporting that shows the service's reach. The role covers several teams and sites, requires independent travel across the Trust and may be worked flexibly around service needs. Visa sponsorship is not available.
What the job involves
- Act as first point of contact for service users, handling telephone, email and face-to-face enquiries and redirecting calls
- Manage complex queries from parents and other professionals
- Communicate with families where there are support needs, cultural or language barriers, or English is an additional language
- Manage correspondence and maintain accurate electronic records
- Arrange appointments and meetings and prepare documents
- Coordinate and update waiting lists and diaries
- Support the coordination of training, consultation and other service activities
- Liaise with internal services and partner agencies
- Maintain confidentiality and provide secretarial support across clinical and administrative tasks
- Organise and prioritise workload across multiple teams and locations
- Record activity and collate feedback and performance information for service monitoring
- Help prepare reports showing the reach and impact of the service
Qualifications
- Four GCSEs at grade C or above including Maths and English, or Key Skills equivalent
- RSA Level 2 typing or equivalent
- ECDL or equivalent
Experience
- Experience of working in a customer-facing environment
Skills & knowledge
- Ability to communicate effectively, verbally and in writing, with people at all levels
- Motivated and able to work as part of a team
- Ability to work on own initiative
- Good organiser of self and workload
- Keyboard skills
- Experience of Microsoft Word and other Microsoft packages
Checks & eligibility
- Unrestricted right to work in the UK
Other
- Ability to travel independently across the Trust
- Ability to work flexibly in line with service needs
- Ability to use filing systems, including bending and stretching, with reasonable adjustments considered
- Disclosure of any relationship with a director or employee of the appointing organisation
Nice to have
- Audio typing qualification
- NVQ 2 in Business Administration or Customer Care
- Experience of dealing with sensitive information
- Experience of working in a clinic or office environment
What’s offered
- Flexible working considered for all roles
#J-18808-Ljbffr
Contact Details:
The Methodist Church in Britain Recruitment Team
