This Client Liaison Manager post sits within a care home run by Avery Healthcare Group Ltd, working alongside the General Manager and the home team. The role guides prospective residents and their families from first enquiry to move-in, while also driving occupancy through follow-up, conversion and local referral networks. It combines relationship-building with a commission-based sales target and includes occasional evenings and weekends for events and visits. A full UK driving licence and proof of right to work are needed.
What the job involves
- Manage enquiries and support prospective residents and families from first contact to move-in
- Give personalised tours of the home and build trust with families, healthcare professionals and local stakeholders
- Build and manage a pipeline of prospective residents, driving occupancy through follow-up and conversion
- Represent the home locally through networking, business development and community engagement
- Build local referral networks
- Work with operational teams to deliver a smooth move-in and high standards of customer service
- Monitor local market activity and find ways to raise occupancy, performance and the home's profile
Experience
- Experience in sales, relationship management, business development, customer engagement or a similar role
- Track record of achieving targets
Skills & knowledge
- Outstanding communication and interpersonal skills
- Ability to build rapport quickly and develop lasting relationships
- Proactive, organised approach to managing multiple enquiries and priorities
- Confidence presenting, networking and representing a premium service
- Strong commercial awareness
- Resilience, drive and determination to create opportunities and deliver results
Checks & eligibility
- DBS check
- Right to work in the UK
- Full UK driving licence
Other
- Genuine passion for delivering exceptional customer experiences
What’s offered
- Competitive salary and industry-leading commission structure
- Employee benefits platform with retail, leisure and lifestyle discounts
- Career development, progression opportunities and learning programmes
- Employee Assistance Programme and wellbeing support for individuals and their families
- Recognition schemes that celebrate achievement
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Contact Details:
The Methodist Church in Britain Recruitment Team
