Clerical worker BANK

This bank clerical post supports the Winter Pressures Lead and Incident Coordination Centre at Blackpool Teaching Hospitals NHS Foundation Trust during periods of heightened pressure. The work is administrative: handling correspondence and shared inboxes, arranging meetings, keeping trackers, rotas and records, and preparing reports and papers. The setting is fast-paced, with priorities that shift often, and the post works alongside clinical and non-clinical colleagues. Fit depends on prior clerical experience, GCSE-level maths and English or equivalent, and basic Microsoft Office skills.

What the job involves

• Provide administrative and clerical support to the Winter Pressures Lead and Incident Coordination Centre
• Monitor shared inboxes and calendars, answer routine enquiries and escalates urgent, sensitive or complex matters
• Arrange meetings, coordinate diaries, rooms and Teams links, and prepare and circulate agendas and papers
• Take routine meeting notes or minutes when required
• Maintain accurate action trackers, rotas, contact lists, attendance records and shared folders
• Input, update, collate and retrieve information using Microsoft Office, Teams, SharePoint and Trust systems
• Support routine reports, returns and situation updates, distribute approved information and follow up actions within timescales
• General office duties including correspondence, document preparation, filing, scanning, printing and secure handling of confidential information
• Help keep the ICC work area organised and well equipped
• Provide end-of-shift handovers highlighting outstanding actions, deadlines, risks and unresolved issues
• Work flexibly with colleagues and external partners, following Trust policies and information governance requirements
• Maintain security of Trust equipment, systems and records and report any loss, breach or fault

What's required

Qualifications

• GCSE maths and English, or equivalent administrative knowledge and skills

Experience

• Previous clerical experience
• Proven experience delivering a range of administration tasks to a high standard
• Experience of working with the public or in a customer care environment
• Experience of working in a team
• Experience of delivering objectives in a constantly changing environment

Skills & knowledge

• Using IT data collection formats and databases to produce management information reports
• Basic Microsoft Office including Word, Excel, Outlook and PowerPoint, and Copilot
• Keyboard skills for regular use of computer systems
• Good interpersonal and communication skills with people at a variety of levels
• Good organisational skills, delivering agreed objectives within agreed timeframes
• Excellent attention to detail

Other

• Acting on own initiative within policies and procedures, referring to a manager as required
• Problem solving skills

Nice to have

• Basic Microsoft Office including Word, Excel, Outlook, PowerPoint and Copilot

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