This part-time post sits in the New Enquiry Team at The Hospital of St John and St Elizabeth, acting as the first point of contact for patients, insurers and referrers. The work centres on handling inbound and outbound calls, turning enquiries into bookings, following up warm leads and drawing up self-pay quotes. Shifts include Saturdays, Mondays and Tuesdays, and the hospital's profits fund its on-site hospice. Sales-focused call centre experience, ideally in healthcare, is desirable.
What the job involves
- Handle inbound and outbound calls from patients, insurers and GP practices
- Respond promptly, compassionately and efficiently to enquiries, turning leads into bookings
- Follow up warm leads to a conclusion, aiming to convert as many opportunities to bookings as possible
- Work towards agreed KPIs and conversion rates
- Identify booking barriers and streamline patient journeys
- Help create self-pay quotes
- Build relationships with consultants and their offices
Other
- Availability on Saturdays, Mondays and Tuesdays
Nice to have
- Proven experience in a sales-focused call centre team, ideally in healthcare or a service-led industry
- Drive to achieve and exceed chosen KPIs
- Proactive, solutions-oriented self-starter who is innovative
- Excellent interpersonal skills and emotional intelligence for a compassionate, patient-first setting
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Contact Details:
The Methodist Church in Britain Recruitment Team
