Workforce Systems Administrator in City of London

This Workforce Systems Administrator post sits in the Workforce Systems team within the Workforce Directorate at University College London Hospitals. The role centres on ESR support for managers, smartcard administration and the automated new starter process, with support for staff at all levels. It suits someone with a high-volume HR, recruitment or payroll admin background who is comfortable with customer-facing work. Previous NHS or public sector experience is an essential requirement.

What the job involves

• Provide ESR support to managers
• Administer smartcard support, including resetting passcodes and updating certificates
• Ensure the registration authority policy is followed when administering smartcard access for employees, honorary contract holders and temporary staff
• Promote and support employee self-service, including updating personal information and viewing payslips online
• Ensure accurate email addresses are recorded, help with password resets and unlock accounts where appropriate
• Administer the automated new starter on-boarding process
• Address or elevate complaints and problems, keeping the Workforce Systems Lead informed of all issues
• Escalate complex issues to the Workforce Systems Lead when required
• Work efficiently, maximising the use of ESR

Qualifications

• Educated to post GCSE level
• Evidence of continuing professional development, including regular attendance at internal and external study programmes

Experience

• High-volume administration experience in an HR, payroll or recruitment setting
• Proven champion of customer experience
• Proven NHS or public sector experience
• Engaging and motivating others
• Balancing competing priorities and meeting personal and organisational targets

Skills & knowledge

• Quality-focused, innovative and flexible approach with problem-solving ability
• Excellent attention to detail
• Well organised, systematic thinker
• Managing a high-volume workload
• Responding calmly, empathetically and logically to urgent or stressful situations
• Sound IT skills, including Microsoft Office and Word, and manipulating HR databases

Other

• Forming and maintaining positive working relationships with people from a wide range of backgrounds, including client managers and team members
• Excellent written, verbal and listening communication

Nice to have

• Experience of using Electronic Staff Records (ESR) in an acute NHS setting
• Knowledge of NHS Agenda for Change terms and conditions
• NHS Registration Authority smartcard administration experience

What’s offered

• High Cost Area Supplement (HCAS) included in pay
• Support for flexible working

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