Bloomsbury Surgery needs a receptionist to cover maternity leave in its reception team for 12 months from December 2026. The work centres on patient contact, both face-to-face and by phone, with appointment booking, prescription requests and incoming correspondence. It is a full-time, Monday to Friday post in a busy practice, with some flexibility around hours. Previous GP reception experience is required, and experience of EMIS Web is desirable.
What the job involves
- Deal with patient enquiries face-to-face, by telephone and electronically
- Book, cancel and rearrange appointments in line with practice procedures
- Process prescription and other patient requests
- Answer incoming calls and take and pass on messages accurately
- Handle incoming correspondence, electronic tasks and administrative requests
- Update patient information on the clinical system and register new patients
- Signpost patients to the most suitable member of the practice or wider healthcare team
- Deal sensitively with anxious, distressed or frustrated patients
- Support the processing of referrals, forms and general practice administration
- Provide administrative support to GPs, nurses and other clinicians
- Communicate with hospitals, pharmacies and other healthcare organisations
- Greet patients and visitors in a friendly, professional manner
Qualifications
- Good standard of general education, including English and Maths or equivalent
Experience
- Previous experience working as a receptionist within a GP practice
- Experience dealing with patients face-to-face and by telephone
- Experience using GP clinical systems
- Experience of appointment booking and general practice administration
Skills & knowledge
- Good communication and interpersonal skills
- Good organisational and administrative skills
- Managing a busy workload and prioritising competing demands
- Understanding of patient confidentiality
- Working effectively as part of a team
Other
- Reliable, professional and flexible approach to work
Nice to have
- Experience using EMIS Web
- Experience of electronic prescribing and processing prescription requests
- Knowledge of NHS primary care and general practice procedures
- Experience dealing with electronic correspondence and clinical or administrative tasks
- Customer service, administration or healthcare-related qualification
- Relevant training in confidentiality, information governance or customer service
- Experience in a busy Central London or similarly fast-paced GP practice
What’s offered
- Some flexibility around working hours
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Contact Details:
The Methodist Church in Britain Recruitment Team
