The Assistive Communication Service at Guy's and St Thomas' NHS Foundation Trust needs a technician for its specialist AAC team, which serves children and adults with complex communication disabilities. The core of the work is programming and updating communication software on high-tech devices, carrying out their servicing and maintenance, running equipment review clinics with clients and keeping stock of devices and consumables. The role sits within a multi-disciplinary team and involves travelling across north and south east London to visit patients, so a valid UK driving licence is needed.
What the job involves
- Programme and update communication software on communication devices
- Carry out servicing, maintenance and software upgrades, including planned preventative maintenance
- Run software and equipment review clinics with clients
- Manage specialist AAC software and equipment across the service, including on the Mobile Device Management system
- Visit patients across north and south east London, alone or with team members
- Send out replacement equipment, accessories and batteries, identifying the resources needed
- Monitor stock levels of devices, accessories and consumables and order replacements
- Maintain an organised equipment store, with accurate equipment databases and logs
- Receive, label, assemble and store equipment with the team administrator
- Train other staff in software setup and the operation and care of a limited range of equipment
- Develop Standard Operating Procedures for the post holder's area
- Ensure Information Governance standards are followed
What’s required
Qualifications
- Relevant degree or NVQ Level 5 equivalent
- GCSE Maths and English
Experience
- Advanced user experience of Windows/Office, including Windows 10/11 and iOS
- Previous experience working directly with patients with communication needs in a health, social care or education setting
- Experience of AAC or assistive technology
Skills & knowledge
- Excellent communication and interpersonal skills, face to face and by telephone
- Clear written communication
- Ability to troubleshoot technical issues with computer-based equipment
- Ability to work flexibly within a team and independently
- Able to complete basic assembly and adjustment of equipment with training
Checks & eligibility
- Valid UK driving licence
Other
- Willing and able to travel across north east and south east London using work vehicles
- Willing to support the transport, delivery and collection of equipment
- Interest and enthusiasm for AAC and assistive technology
Nice to have
- A recognised qualification in at least one IT discipline, such as MCSE or ITIL
- Completed training on AAC, assistive technology and communication
- Wide formal training in computer systems, hardware and software at an advanced level
- Experience installing, uninstalling, configuring and troubleshooting software
- Experience demonstrating or training patients, clients or carers in software and equipment
- Knowledge and skills in facilitating communication with people who have communication difficulties
- Knowledge of using a mobile device management system
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Contact Details:
The Methodist Church in Britain Recruitment Team
