Pre-Assessment Administrator in City of London

This fixed-term administration post sits in the Pre-Assessment service at King's College Hospital, where the post holder runs reception and general administration for clinics. The work centres on patient arrivals and departures on EPIC, clinical outcome recording, and answering queries from patients and NHS colleagues. It works alongside the multi-disciplinary team and liaises with diagnostics, medical records and transport. Key requirements are IT skills, attention to detail and prior administration experience, with NHS experience desirable.

What the job involves

• Welcome visitors and keep a calm, courteous first impression of the service
• Arrive and depart patients on EPIC promptly, marking those who do not attend
• Complete clinical outcomes on EPIC accurately and on time, and follow up with specialties so they are acted on
• Escalate wait times to the manager and give patients up-to-date information and ways to make longer waits more comfortable
• Act as first point of contact for patients, specialties and NHS professionals, giving accurate information within set boundaries
• Maintain patient confidentiality within and outside the clinical setting
• Check and update patient demographic data on attendance
• Answer telephone enquiries and relay messages accurately, actioning requests promptly
• Liaise with hospital departments such as diagnostics, medical records, translating services and transport
• Address aggressive or abusive patients and manage communication barriers constructively, escalating where needed
• Generate patient information leaflets and letters, and replenish PALS leaflets
• Keep the reception area tidy, safe and accessible

What’s required

Qualifications

• GCSE grade A-C in English and Mathematics, or equivalent substantial previous administration experience

Experience

• General administrative experience

Skills & knowledge

• Excellent IT skills
• Ability to organise and prioritise
• Attention to detail
• Excellent verbal communication skills
• Problem solving skills

Nice to have

• Previous NHS experience
• Knowledge of appointment systems and patient administration systems

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