This 12-month reception and admin post sits in the front office of Morris House Group Practice, a general practice serving around 13,500 patients. The core of the work is first-point-of-contact reception: answering calls and visitors, booking appointments, and handling repeat prescriptions, patient records and website emails. The role carries early and late shift cover, starting as early as 8am or finishing as late as 7pm, within a multidisciplinary team of doctors, nurses and pharmacists. The post is subject to a mandatory COVID-19 vaccine requirement.
What the job involves
- Answer patient and visitor enquiries in person and by phone, and book in patients and visitors
- Receive and record repeat prescription requests in line with protocol
- Maintain patient records, including registrations and name and address changes, and scan and archive correspondence
- Process emails received from patients via the surgery website
- Sort and distribute incoming post, opening general mail and clinicians' mail unless marked personal
- Book and change appointments by letter or telephone
- Collect payments from patients for non-NHS services
- Cover colleagues on leave, including early and late shifts
- Act as first point of contact for complaints, escalating to line management where needed
- Maintain the professional image of the practice and the waiting-room facilities
- Record requests for medical reports and collect audit data
- Maintain waiting-room notice boards and assist management with the Patient Participation Group
What's required
Qualifications
- Undergraduate degree
- Relevant diploma or other qualification in business, healthcare or management
- High level of numeracy and literacy, shown by GCSE or A-level or equivalent
Experience
- Practice experience of working with others
- Experience of using IT in a working environment
Skills & knowledge
- Highly motivated, innovative self-starter
- Discreet, able to maintain confidentiality
- IT literate
- Attention to detail and high standard of accuracy
- Information management: collecting, organising and inputting data efficientlyTime management and working to deadlines
Other
- Professional and personable presentation and demeanour
- Excellent customer service skills and confident communication with the public face to face and by phone
- Ability to listen, communicate clearly and adapt communication style
- Problem solving and resolving issues calmly under pressure
- COVID-19 vaccination (mandatory)
Nice to have
- Working in general practice or the NHS
- Medical terminology
- Experience of customer serviceExperience of working in a medical environment
- Experience of working under own initiative
- Experience using Docman and EMIS Web
What's offered
- Full training, including working protocols and procedures
- Support for ongoing study or courses
- Support for professional development and personal interests
- Opportunities to develop customer service skills
#J-18808-Ljbffr
Contact Details:
The Methodist Church in Britain Recruitment Team
