Clifton Rise Family Practice wants a part-time medical receptionist and administrator to handle reception and back-office work for its GP practice team. Duties centre on patient calls and visits, appointment booking, care navigation and triage, and repeat prescriptions, alongside Docman document processing and record filing. The post stands out for its primary care setting, with the holder directing non-clinical requests to clinicians and handling confidential patient information. Prior GP practice or NHS experience, plus Docman and EMIS Web use, is essential.
What the job involves
- Provide front-line reception to patients and visitors by phone, in person and online
- Book, amend and cancel appointments in line with Practice procedures
- Carry out care navigation and non-clinical triage, escalating urgent requests to clinicians
- Process repeat prescription requests and issue completed prescriptions after identity checks
- Process incoming clinical and administrative correspondence through Docman, including scanning, indexing and workflow
- Take and relay telephone messages and transfer calls
- Maintain accurate electronic patient records and file documents correctly
- Open, sort and distribute incoming post
- Prepare letters, forms, documents and reports for clinicians and management
- Support the Practice recall and call/recall systems
- Provide reception cover and support colleagues during busy periods and staff absence
- Maintain patient confidentiality and information governance standards at all times
What’s required
Qualifications
- GCSE English and Maths at grade 4 (C) or above, or equivalent
Experience
- Previous experience in a GP practice, NHS or healthcare setting
- Previous experience as a medical receptionist, administrator or in a similar role
- Experience using EMIS Web or a similar clinical system
- Experience using Docman, including document processing and workflow management
- Experience dealing with patients face-to-face and by telephone
- Experience managing appointments and patient enquiries
Skills & knowledge
- Experience handling confidential and sensitive information
- Good written and spoken English
- Basic IT and computer literacy
Nice to have
- Experience of care navigation and patient signposting
- Experience processing repeat prescription requests
- Experience supporting patient recall and call/recall systems
- Experience working in a busy primary care environment
- Customer service, administration or business administration qualification
- Relevant healthcare or NHS administration training
- Care navigation or similar primary care training
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Contact Details:
The Methodist Church in Britain Recruitment Team
