Operations Service Director (Blood Sciences) in City of London

This Operations Service Director post leads day-to-day delivery across Blood Sciences at Synnovis, the pathology partnership between SYNLAB, the NHS and South East London trusts. It covers core, essential services and specialist laboratories that give rapid results to clinicians and support hospitals and community units across the country. The post carries the operational budget and P&L for pathology services, with transformation, quality compliance and line management of operational leaders. Applicants need Director-level general management across multiple pathology sites, plus FIBMS or equivalent.

What the job involves

• Own day-to-day delivery of Blood Sciences operations against productivity, efficiency, quality and workforce metrics
• Own the pathology services P&L, control costs and keep services financially viable, including budget allocation and financial reporting
• Act as process owner, overseeing reviews and ensuring service resilience, including invoking business continuity plans
• Lead operational leadership teams and Ops Managers, including line management of direct reports and performance, grievance and disciplinary matters
• Deliver transformation, including service reorganisation and laboratory consolidation, and right-size the divisional organisation and capacity
• Meet operational targets in service level agreements with internal and external customers, focused on performance, quality and value for money
• Ensure compliance with CQC, UKAS, MHRA, NHSCSP, HTA and HFEA requirements through the quality management system, including incident investigation and root cause analysis
• Drive continuous improvement of pathology services and recommend changes to people, processes, tools and technology
• Manage stakeholders internally and externally, including liaising with external agencies and attending meetings locally and nationally
• Prepare business cases for capital investment, plus strategies, policies and reports for customers and the partnership
• Support the Research, Innovation and Development strategy and work with the Business Development team on new opportunities
• Ensure staff have access to training and development and build career progression across disciplines

Qualifications

• Degree-level education or relevant work experience
• FIBMS or equivalent qualification or experience
• Evidence of continuing professional development

Experience

• Extensive experience managing blood sciences pathology services
• Line management across pathology disciplines, building high-performing teams
• Budget management and strong numerical skills
• Track record of leading organisational change, including restructuring, transformation or process improvement
• Director-level leadership of multi-disciplinary teams in a comparable complex organisation
• Developing and executing operational strategy across multiple service areas or divisions

Skills & knowledge

• Sound judgement and decisive decision-making in fast-paced, high-pressure operational settings, gained at director level
• Working knowledge of clinical governance, quality management systems and pathology accreditation frameworks such as UKAS ISO 15189, MHRA and IBMS standards
• Financial and resource management, including budget setting, workforce planning and cost improvement
• Leading organisational change, service transformation or digital and technology-enabled change in a diagnostics or laboratory setting
• Highly competent verbal and written communicator who can translate complex issues for diverse audiences
• Highly developed stakeholder management, influencing senior internal and external stakeholders including at board level

Other

• Significant general management experience, including cross-site management of multiple pathology services

Nice to have

• Experience of transitioning services
• Experience working with corporate departments on strategic planning for service development and growth

What’s offered

• Learning through the ACCE competencies programme
• Scientific Learning and Development Fund
• Synnovis Academy funding and support for advanced qualifications
• Innovation Accelerator Fund finance for new scientific projects
• Participation in symposiums, conferences and peer group meetings

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