The Patient Services Team at Hampstead Group Practice, a training practice of about 18,000 patients, is hiring medical receptionists. The work is front-line: answering calls and emails, triaging patients to clinics or other services, handling prescription requests and supporting clinicians with admin. Posts are full or part-time, with shifts from 8am to 6.30pm, Monday to Friday. Computer literacy and the ability to work under pressure are essential; NHS and EMIS Web experience are welcome but not required.
What the job involves
- Act as first point of contact for patients registered with the practice
- Answer phone calls and email queries from patients and external organisations
- Triage calls, booking patients into clinics or signposting them to other services
- Handle prescription requests, liaise with pharmacies and support the clinical team with admin
- Print and prepare repeat prescriptions for doctor signature and issue prescriptions, letters and forms for collection
- Receive and direct patients, including travel clinic and private medical attendees, and answer the results line
- Process new registrations, match records and scan results and correspondence into patient records
- Monitor and assist with two-week-wait referrals via the e-Referral system
- Act as chaperone when a doctor or nurse requests it
- Support child immunisation and cervical screening target work when required
- Collect payments for chargeable items and book transport for patients
- Open and close the surgery and phone lines, and check premises security and tidiness
Skills & knowledge
- Computer literacy in Microsoft Office and email
- Excellent interpersonal, written and verbal communication
- Friendly, efficient handling of telephone enquiries
- Prioritising and managing a varied workload
- Working under pressure
- Good literacy and numeracy
Other
- Understanding written and oral instructions
- Problem solving and working autonomously on own initiative
- Discretion and maintaining confidentiality
- Understanding of patient confidentiality and Data Protection legislation
- Awareness of how disability affects a person's life
- Flexibility
Nice to have
- Experience of working in a GP practice
- EMIS Web clinical system experience
- Knowledge of medical terminology
- Previous NHS experience
What’s offered
- Training and mentoring from a training practice
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Contact Details:
The Methodist Church in Britain Recruitment Team
