A 12-month Deputy Service Manager post in the operational leadership team for Specialist Medicine at Barts Health NHS Trust, covering Dermatology and Rheumatology within the SHaRD Directorate. The postholder runs day-to-day operations for the portfolio alongside lead nurses and clinical leads, covering waiting lists, rotas, budgets, patient flow and governance. About half the working week is spent at satellite units in Tower Hamlets, Waltham Forest and Newham, with the rest at the Royal London Hospital. Candidates need NHS operational or project management experience, plus a relevant degree or leadership qualification.
What the job involves
- Lead day-to-day operational delivery of the delegated portfolio, keeping services safe, high quality, efficient and financially sustainable
- Make key day-to-day decisions and manage key workflows and pathways as part of the service leadership team
- Oversee waiting list management, rota coordination, utilisation, service improvement, patient flow and risk management
- Manage delegated financial and procurement budgets and support business planning
- Manage governance, quality and safety standards in line with national frameworks such as PSIRF
- Deliver activity and KPIs against business plans and contracts, including RTT, cancer, specialist and public health commissioning
- Manage DATIXs and complaints
- Manage administrative and clerical staff
- Manage medical rotas
- Work with lead nurses, clinical leads, the clinical director, senior nurses and multidisciplinary teams
Qualifications
- Degree or equivalent experience in business management, healthcare science or leadership
- Leadership or management qualification, or postgraduate qualification in leadership, management or healthcare science
- Continued professional development beyond statutory and mandatory training
Experience
- Operational or project management experience managing NHS services
- Managing outpatient and inpatient services, including waiting lists (RTT, cancer, DM01, planned)
- Delivering a demand and capacity model or waiting list recovery plan
- Delivering a project or service improvement
- Managing core HR processes such as recruitment, appraisal, sickness, capability and conduct
- Managing administrative or medical rotas, allocating resource to service need
Skills & knowledge
- Knowledge of core operational principles such as 8-6-4-2 and inpatient flow
- Knowledge of NHS financial management and Standard Financial Instructions, monitoring budgets and taking corrective action
- Knowledge of governance and patient safety frameworks such as PSIRF, with experience managing DATIXs, complaints and risks
- Writing, implementing and monitoring standard operating procedures, and following Trust policy and GDPR and information governance
- Making effective decisions from conflicting or fast-changing information, and solving complicated issues, with limited supervision
- Compassionate leadership, influencing others with data-driven decisions, and presenting to colleagues of varied seniority
Other
- Building medium to long term service plans linked to Trust and national strategy, and 12-month operational plans
Nice to have
- PRINCE2 or Lean Six Sigma project management qualification
- Experience managing specialist commissioned services
- Experience managing relationships with external stakeholders
- Experience managing patient flow or bed management
- Some formal or informal teaching experience
- Investigating, writing and presenting reports for employee relations cases such as conduct or capability
- Identifying or delivering a cost improvement programme (CIP)
- Writing, implementing or contributing to business cases, service level agreements and business plans
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Contact Details:
The Methodist Church in Britain Recruitment Team
