Penrose Health is recruiting a team lead for its referrals and pathology results service, which handles work for several GP practices. The post covers day-to-day supervision of the team, tracking workload, quality and turnaround times, and improving processes across both functions. It is a player-manager role, so the lead spends part of each day processing referrals and results alongside colleagues rather than managing from a distance.
What the job involves
- Supervise and coordinate the referrals and pathology results functions day to day
- Lead the referrals and pathology results services across multiple GP practices
- Monitor workload, productivity, quality, capacity and turnaround times across both functions
- Take proactive action on issues to maintain service performance
- Support colleagues with complex referral queries and complex pathology cases
- Personally process referrals and pathology results alongside the team
- Prioritise urgent referrals and action urgent pathology results promptly
- Develop people and coach colleagues while delivering own workload
- Improve referral processes and documentation
- Improve pathology processes and SOPs
- Work closely with clinicians, GPs and secondary care providers
What’s required
Experience
- Experience in primary care, healthcare administration or a similar operational environment
- Experience coordinating workloads and supporting operational performance in a busy service
- Experience of day-to-day support, supervision or informal leadership of colleagues
Skills & knowledge
- Good understanding of GP practice administrative processes, including document workflows, referrals and clinical administration
Other
- Professionalism, integrity and accountability
- Commitment to high-quality, patient-centred services
- Builds positive working relationships and willingly supports colleagues
- Takes ownership of issues through to resolution
- Resilience and calm under pressure
- Promotes respect, inclusion and continuous improvement
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Contact Details:
The Methodist Church in Britain Recruitment Team
