A Care Coordinator post based at Brockwell Park Surgery, sitting within the Croxted Primary Care Network. The role supports patients with long-term conditions to receive joined-up care, coordinating services and keeping care plans timely and patient-centred. Clinician-identified caseloads, multidisciplinary scheduling and some travel to other practices and patients' homes set it apart; home working is not available. Fit depends on at least a year's general practice experience and GCSE maths and English.
What the job involves
- Manage a caseload of patients that clinicians have identified as likely to benefit from additional support to access healthcare
- Run and maintain patient searches and lists, and contact patients to meet clinical and quality indicator targets for a defined cohort
- Coordinate and schedule multidisciplinary appointments for patients with complex needs, such as mental health or learning disability
- Help patients manage their needs by responding to queries, managing appointments, building relationships with carers and progressing their care journey
- Give patients clear written or verbal information to help them make informed choices about their care
- Maintain accurate patient information in the electronic health records system
- Provide administrative support to clinicians, including updating care plans, maintaining records and managing correspondence
- Support and coordinate health promotion activities and vaccination campaigns
- Promote patient engagement and supported self-management, in line with the NHS Long Term Plan's personalised care commitment
- Work with primary and community care staff and other healthcare organisations to provide integrated services across the PCN
- Travel to other GP practices and patient homes where needed
- Cover for reception and admin colleagues as required
Qualifications
- GCSE maths and English at grade C or above, or equivalent
Experience
- At least one year working with clinicians or healthcare professionals in a general practice setting
- Working in a multidisciplinary setting where influence and negotiation are required
- Dealing with the public and patients
- Collating, analysing and presenting data
- Communicating with and developing relationships with a wide variety of stakeholders
- Evidence of continued professional development
Skills & knowledge
- Excellent verbal and non-verbal communication with patients and professional colleagues
- Interpersonal skills and building relationships to gain the cooperation of patients, senior and peer colleagues
- Calm, caring and professional manner, treating people with dignity and respect
- Assessing problems, analysing complex information and applying experience to resolve them
- Accuracy and attention to detail, strong time keeping and coordinating multiple activities
- Good IT skills, including MS Office and clinical and patient systems
Other
- Commitment to reducing health inequalities and reaching people from all communities
- Adaptable and self-motivated, working flexibly in a team or alone, with a positive, can-do attitude
- Motivation to help people with care and empathy, and a desire to learn and improve
Nice to have
- Experience of undertaking health or social care assessments
- Demonstrated successful outcomes delivery within determined timeframes
- Diploma Level 2 in Health and Social Care or equivalent
- Knowledge of medical terminology
- Knowledge of the EMIS Web clinical system
- Understanding of local health services
- Ability to identify and raise risk management issues according to policy and protocol
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Contact Details:
The Methodist Church in Britain Recruitment Team
